About the Company – Join the Metron team today! Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

About the Role – Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable hands-on experience while supporting our organization’s technology needs. The role reports to the Head of Information Technology and helps implement technology solutions that align with our business objectives.

Salary range – $70k to $90k

Key Responsibilities:

Technical Support

• Provide technical support for end users across the organization
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, peripherals, and mobile devices
• Assist with user account management in Microsoft 365

Microsoft 365 Support

• Help users navigate and utilize Microsoft 365 applications effectively
• Assist with basic administration tasks in the Microsoft 365 environment
• Support email configuration, SharePoint access, and Teams setup
• Help create and maintain documentation for Microsoft 365 tools

Security Operations Assistance

• Help implement basic security measures following established protocols
• Assist with security awareness training for end users
• Monitor and report potential security incidents to senior team members
• Support the maintenance of security-related documentation

Network Support

• Assist with basic network troubleshooting and maintenance
• Help monitor network performance and report issues
• Support the installation and configuration of network equipment
• Assist with network documentation and inventory management

Project Support

• Participate in IT projects under the guidance of senior team members
• Help with testing of new technologies and solutions
• Assist with data collection and reporting for technology initiatives
• Support change management and user adoption efforts

Required Skills & Qualifications:

Technical Skills

• Basic understanding of networking concepts and troubleshooting
• Familiarity with Microsoft 365 applications and services
• Knowledge of standard computing systems and common business software applications
• Understanding of basic cybersecurity principles and practices

Personal Attributes

• Strong problem-solving abilities and attention to detail
• Excellent customer service orientation
• Ability to learn new technologies quickly
• Good time management and organizational skills

Communication Skills

• Clear verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good documentation skills
• Collaborative team approach

What We Offer – Metron offers excellent opportunities for growth and development in information technology while contributing to our organization’s success through dedicated technology support. Metron offers a competitive compensation package with Medical, Dental, Vision plans, 401(k) with company contribution, and paid time off.

Equal Opportunity Statement – Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below.  Please attach your resume to your application.

Pay: $22.00 – $30.00 per hour
Job Type: Full-time
Work Location: On the road, based in Lancing, MI

Position Overview

The Field Service Technician will play a critical role in our commitment to setting up our customers for success as they begin their journey with Metron. The Field Service Tech will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion. We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have attention to detail and take attendance seriously. The position will travel to customer sites to provide a variety of product support while contributing to customer satisfaction through improved system performance. High performing systems and happy customers will lead to good references and more sales orders. The field service group will serve both the utilities and real estate sales channels. Metron will supply excellent training and certification in OSHA Confined Space Program.

This role will be located in Lansing, MI, with travel required around that region.

Key Responsibilities

1. Install and maintain water meters, registers and monitoring equipment at Mobile Home Parks, Commercial buildings, Multi-Family properties and Schools in the Indianapolis area

2. Travel to other surrounding cities and states to install and maintain equipment

3. Provide customer service to explain our system, products, services and technology

4. Update service requests with details of each job

5. Maintain inventory of tools and equipment

6. Diagnoses and troubleshoot issues in the field

7. Analyze water usage data

8. Onboard and supervise contract install crew

Qualifications

1. Reliable transportation

2. High School Diploma or equivalent

3. Like to work outdoors

4. Ability to work unsupervised

5. Ability to lift 50 lbs.

6. Problem solving and diagnostic skills

7. Knowledge of trade specific tools for installations and correct use of equipment

8. Strong written and verbal communication skills

9. Tech savvy with basic computer Skills (Excel and Word)

10. Some travel required– up to 50% (all expenses paid)

11. Background and Credit Check

Preferred Experience (not required)

1. Construction or plumbing background

2. Water meter knowledge

3. Irrigation system experience

4. HVAC training or certification

Benefits and Compensation

Estimated salary range: $22-$30 per hour based on experience + bonus opportunity.

Competitive compensation package with Medical, Dental, Vision plans, 401(k) with company match, catered lunches daily, a pet-friendly environment and paid time off.

Company Culture and Mission

Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Join the Metron team today!

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron’s growth potential. Metron has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Join Metron in the mission to transform water technology!

At Metron, we provide cutting-edge solutions to the most critical water challenges. As a leading player in the water technology industry, we operate globally to deliver innovative data insights, coupled with best-in-class hardware solutions to help governments and companies manage water effectively and efficiently. We are seeking passionate, self-starters to join our Customer Excellence team!

Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.

Pay: $22.00 – $30.00 per hour
Job Type: Full-time
Work Location: On the road, based in Orlando, FL

Position Overview

The Field Service Technician will play a critical role in our commitment to setting up our customers for success as they begin their journey with Metron. The Field Service Tech will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion. We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have attention to detail and take attendance seriously. The position will travel to customer sites to provide a variety of product support while contributing to customer satisfaction through improved system performance. High performing systems and happy customers will lead to good references and more sales orders. The field service group will serve both the utilities and real estate sales channels. Metron will supply excellent training and certification in OSHA Confined Space Program.

This role will be located in Orlando, FL, with travel required around that region.

Key Responsibilities

1. Install and maintain water meters, registers and monitoring equipment at Mobile Home Parks, Commercial buildings, Multi-Family properties and Schools in the Indianapolis area

2. Travel to other surrounding cities and states to install and maintain equipment

3. Provide customer service to explain our system, products, services and technology

4. Update service requests with details of each job

5. Maintain inventory of tools and equipment

6. Diagnoses and troubleshoot issues in the field

7. Analyze water usage data

8. Onboard and supervise contract install crew

Qualifications

1. Reliable transportation

2. High School Diploma or equivalent

3. Like to work outdoors

4. Ability to work unsupervised

5. Ability to lift 50 lbs.

6. Problem solving and diagnostic skills

7. Knowledge of trade specific tools for installations and correct use of equipment

8. Strong written and verbal communication skills

9. Tech savvy with basic computer Skills (Excel and Word)

10. Some travel required– up to 50% (all expenses paid)

11. Background and Credit Check

Preferred Experience (not required)

1. Construction or plumbing background

2. Water meter knowledge

3. Irrigation system experience

4. HVAC training or certification

Benefits and Compensation

Estimated salary range: $22-$30 per hour based on experience + bonus opportunity.

Competitive compensation package with Medical, Dental, Vision plans, 401(k) with company match, catered lunches daily, a pet-friendly environment and paid time off.

Company Culture and Mission

Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Join the Metron team today!

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron’s growth potential. Metron has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Join Metron in the mission to transform water technology!

At Metron, we provide cutting-edge solutions to the most critical water challenges. As a leading player in the water technology industry, we operate globally to deliver innovative data insights, coupled with best-in-class hardware solutions to help governments and companies manage water effectively and efficiently. We are seeking passionate, self-starters to join our Customer Excellence team!

Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.

Title: Senior Technical Support Engineer
Department: Customer Excellence
Reports to: Manager of Technical Support Engineering
Salary range: $80k to $90k
Location: Lousiville, CO

About the Company

Join the Metron team today! Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

About the Role

As a Senior Technical Support Engineer, you will serve as a technical authority and escalation point within Customer Excellence, ensuring Metron customers receive exceptional, accurate, and timely support across all engagement channels. This role expands upon the Technical Support Engineer position by adding greater ownership of complex issues, cross-functional leadership, mentoring responsibilities, and proactive contributions to product and process improvements.

You will troubleshoot advanced hardware and software issues related to Metron meter products, work directly with customers and internal stakeholders, and act as a bridge between Engineering, Product, Quality, Sales, and Service teams. The Senior Technical Support Engineer is expected to independently drive resolution of complex technical problems, identify systemic issues, and influence long-term improvements to customer experience and product performance.

Salary Range – $80k to 90k

Key Responsibilities

Advanced Technical Support & Escalation

• Serve as a senior escalation point for complex customer, Sales, and Customer Excellence technical issues.
• Troubleshoot advanced hardware, software, and system-level issues with minimal supervision.
• Vet and filter internal Sales and CX technical questions to optimize Engineering time and focus.
• Lead structured troubleshooting sessions with Engineering at least 2x per week, presenting prioritized issues, root cause analysis, and recommended next steps.

Customer & Stakeholder Engagement

• Provide timely, high-quality support via Teams, phone, and email for customers and internal teams.
• Communicate effectively with highly technical water experts, executive stakeholders, and operational users with varying needs.
• Diligently follow up on open issues, ensuring clear ownership, status updates, and resolution timelines.
• Escalate critical risks, product issues, or customer-impacting defects to leadership as appropriate.

Cross-Functional Collaboration

• Coordinate closely with Engineering, Product, Quality, and Service departments to ensure service performance and quality standards are met.
• Identify potential product defects, trends, or enhancement opportunities and provide actionable feedback to cross-functional teams.
• Support warranty troubleshooting, determine replacement needs, and oversee return processing following approved procedures.

Mentorship & Team Development

• Act as a mentor and technical leader for Technical Support Engineers and Customer Excellence Advocates.
• Provide coaching, guidance, and technical training to improve team capability and confidence.
• Contribute to onboarding and ongoing enablement of support team members.

Documentation & Continuous Improvement

• Create, review, and maintain advanced troubleshooting documentation, knowledge base articles, and internal training materials.
• Analyze customer issue trends and support data to identify root causes and recommend preventative improvements.
• Proactively suggest process improvements to increase efficiency, consistency, and customer satisfaction across support operations.

Qualifications

• Bachelor of Science degree in Computer Science, Network Administration, Electrical Engineering, or a related field; or equivalent practical experience.
• 6+ years of experience in a technical support, systems, engineering, or mechanical support role with a strong software focus.
• Demonstrated experience handling escalations and complex customer-impacting issues.
• Self-starter with a high level of initiative and the ability to work independently.
• Proficiency with ticketing and CRM systems such as Zendesk and Salesforce.

What We Offer – Metron offers excellent opportunities for growth and development in information technology while contributing to our organization’s success through dedicated technology support. Metron offers a competitive compensation package with Medical, Dental, Vision plans, 401(k) with company contribution, and paid time off.

Equal Opportunity Statement – Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Interested? Go ahead and apply using the form below.