Job Title: Customer Advocate

Position Type: Full time

Department: Customer Excellence

Direct Supervisor: VP of Customer Excellence

Location: On-site in Boulder, CO or Alpharetta, GA

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron-Farnier is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron-Farnier partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron-Farnier’s growth potential. Metron-Farnier has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Position Summary

At Metron, the Customer Excellence team is a key driver of the company culture that revolves around providing a high-quality customer experience. The focus of this role is addressing customer queries, resolving technical issues, and ensuring a high level of customer satisfaction at every interaction. The role will typically be the be the first point of contact for our customers and will play a key role in maintaining the customer-centric focus of our company. The ideal person will be patient, a problem-solver and an independent thinker who excels in collaboration with teammates to solve complex problems.

Position Responsibilities

• Customer Interaction: Engage with customers through multiple channels, including phone, email, and Teams online meetings, to understand customer needs and answer product questions. Customers are our most important asset and Customer Advocates are a key driver of their success.
• Technical Acumen: Possess a genuine interest in learning technical concepts and becoming a product expert with Metron products.
• Advocacy: Act as an advocate for our customers by sharing feedback and issues to the Operations Manager and Leadership with the goal of improving the overall experience our customers have with Metron.
• Positive attitude: Customer advocates must maintain a calm and positive attitude, even in difficult situations.
• Strong problem-solving skills: Customer advocates need to be able to quickly work through a queue of outstanding customer issues, balancing urgent tickets and other interruptions to regular work. Being able to dig into an issue and seek out the solution is critical.
• Time management: Advocates need to be able to manage their time effectively to complete the given work and proactively inform leadership if time frames cannot be met.
• Flexibility: Customer advocates need to quickly adapt to changing situations, such as dealing with different types of customers or addressing new issues.
• Teamwork: Must work effectively cross functionally to resolve customer issues.
• Escalation Management: Efficiently determine when an issue needs to be escalated to the next level of support and ensure proper handoff and communication to customers.
• Training and Education: Organize and conduct training sessions for customers as needed on Metron’s WaterScope software.

Candidate Requirements

• Minimum 2 years of experience in customer service or related field.
• Has technical aptitude and willingness to learn and excel with Metron.
• High level of emotional intelligence is required.
• Detail oriented and able to manage multiple high priority tickets simultaneously.
• Strong business acumen in interacting with Metron customers.
• Excellent verbal and written communication skills.
• Thrives in a growing and changing environment.
• Open to learning new technologies and processes.
• Interested in finding new and better ways to improve the customer experience and drive customer excellence across the organization.

If this sounds like a good match to your skills and interests, please apply using the form below.

This is a full-time on-site position in Boulder, Colorado or Alpharetta, Georgia. The annual salary range for this role can vary based on experience, ranging from $44K to $54K. Metron provides Health Insurance, matching 401K saving plan, catered lunches and a pet friendly environment.

Job Title: Production Assembler

Position Type: Full time

Department: Production/Warehouse

Direct Supervisor: Production Supervisor

Location: Boulder, CO

Pay Range: $20-$22 per hour

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron-Farnier is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron-Farnier partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron-Farnier’s growth potential. Metron-Farnier has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Position Summary

This is an entry level position.  The role will be the physical assembly of products on multiple production line stations.

Key Responsibilities:

• Ability to assemble antennas, cables and plastics
• Ability to build boxes, packing materials and palletize shipments
• Ability to follow standard work instructions
• Keep work area neat and orderly
• Follow all safety regulations
• Perform other related duties as assigned or directed to meet the goals and objectives of the department and the organization
• Regularly lift and/or move up to 40 lbs.

Candidate Requirements

• High school diploma or equivalent
• Ability for fast-paced, dexterous work
• Ability to use all standard office equipment including personal computers and Microsoft Office products – basic data entry
• Communicate effectively (both oral and written)
• Excellent interpersonal and problem-solving skills
• Ability to work independently and collaboratively on a team
• Experience in a production environment

Strong attention to detail

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below.  Please attach your resume to your application.

The position…

Transparent Technologies, a division of Metron-Farnier, is looking for individuals experienced in meter and installation projects. This position will report to the Field Services Manager. The position will include multiple roles with potentially a high amount of travel. The primary focus will be on field repairs, installations and other service work. When not in the field, a warehouse production role would be assumed in our Boulder, CO location.

The right person will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion. We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have an attention to detail and take attendance seriously. The position will travel to customer sites to provide a variety of product support while contributing to customer satisfaction through improved system performance. High performing systems and happy customers will lead to good references and more sales orders. The field service group will serve both the utilities and real estate sales channels.

The top job duties will include:

• Train and demonstrate full understanding of company’s products: Registers, water meters, gateways, software.
• Field work will include the following:
  •  Maintenance of meters, registers, antennas, and gateway products
  • Meter and register replacements
  • Meter and register installations (pilots and change out projects)
  • Gateway replacements
  • Troubleshooting (antennas, register configuration, etc.)
  • Customer training
• Document all field work using methods prescribed by field service manager and lead.
• Professional, courteous attitude while working with customers
• Follow all safety regulations
• When not on a field assignment work will be assigned to one of the production areas.
• Field techs will be expected to operate and maintain the meter test benches when in the facility.
• If needed, support the customer service and sales teams
• Other duties as assigned.

Here is what we need…

• Technical aptitude to learn our products including Windows and cloud-based software
• Follow all directions and training of the field services manager and lead.
• Regularly lift and/or move 50 lbs.
• Must be willing and able to install and/or service water meters in pits, crawl spaces and under mobile homes.
• Maintain assigned computer and equipment in good working order. Store the equipment in the designated area when in the facility.
• Maintain assigned tool set in good working order and prepare required materials before each trip. Store the equipment in the designated area when in the facility.
• Ability and willingness to travel to customer locations to perform scheduled work and installation of products
• Travel up 75% monthly, per diem and expenses paid.

Here are the skills, experience, and education we are seeking…

• High school diploma or equivalent required
• Ability to effectively communicate (oral and written)
• Experience with high volume, fast paced production/warehouse environments
• Intermediate computer and worksheet skills
• Ability to manage multiple tasks effectively
• Ability to work unsupervised while travelling and meet deadlines
• Knowledge of trade specific tools for installations and correct use of equipment is preferred.
• Strong attention to detail
• Previous experience working in the construction or similar industry a plus but not required.
• Ability to work in outdoor environments in a variety of terrains
• Ability to travel between job sites both in and out of state.

Download Job Description

This is a full-time position with a full breadth of benefits following an initial evaluation period. Some flexible work hours will be required. Up to 75% travel may be required. However, the scheduling practice intends for alternating weeks of travel vs. in facility time and most weekends at home. T-shirts and jackets provided. Hourly wage is $25/hour plus incentive while in the field.

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron Farnier is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron Farnier partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron-Farnier’s growth potential. Metron Farnier has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Position Summary

The Technical Project Manager will be responsible for planning, executing, and finalizing projects related to Metron’s software, data, and hardware product lines. This role requires an understanding of various IIoT and SaaS technologies, strong project management skills, and the ability to work closely with cross-functional teams to deliver high-quality products on time, and within budget. The successful candidate will report directly to the VP of Engineering and Product Development and will play a key role in driving our product development strategy.

Key Responsibilities:

• Project Planning and Execution:
  • Define project scope, goals, deliverables, and acceptance criteria in collaboration with senior management and stakeholders.
  • Develop detailed project plans, timelines, and budgets using both Agile and Waterfall methodologies.
  • Coordinate and manage project resources, including team members and third-party contractors or consultants.
• Cross-Functional Collaboration:
  • Work closely with engineering, product managers, marketing, and other departments to ensure project alignment and integration.

• • Facilitate communication and collaboration among team members and stakeholders.
  • Manage stakeholder expectations and deliver regular project updates.
• Risk Management:
  • Identify potential project risks and develop mitigation strategies.
  • Monitor project progress and adjust as necessary to ensure successful project delivery.
  • Conduct post-project evaluations and document lessons learned.
• Quality Assurance:
  • Ensure that all deliverables meet the highest quality standards.
  • Assist in implementing and maintaining project documentation, including requirements, design specifications, and test plans.
  • Oversee product testing and validation processes, as well as shepherding release to production.

Candidate Requirements

• Proven experience as a Project Manager, preferably in the (I)IoT or SaaS industries.
• Excellent project management skills, including the ability to manage multiple projects simultaneously, and those with interdependencies.
• Proficiency in both Agile and Waterfall project management methodologies.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Comfortable with the chaos of a rapidly growing – and changing – business.
• Prefer a Bachelor’s degree in Computer Science, Engineering, or a related field

Preferred Skills:

• PMP or similar project management certification.
• Familiarity with hardware, software, and mobile app development.
• Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud).
• Knowledge of data analytics and machine learning as they apply to (I)IoT.

This is a full-time position in Boulder, Colorado. The annual salary range for this role can vary based on experience, ranging from $70K to $80K. Metron provides Health Insurance, matching 401K saving plan, catered lunches and a pet friendly environment.

How to Apply: If this sounds like a good match for your skills and interests, please use the form below to apply. Please attach your resume to your application.