Job Title	Field Service Technician
Position Type	Full time
Department	Customer Excellence
Direct Supervisor	Director of Customer Service
Location	Regional in Indianapolis, IN; Kansas City, MO or Milwaukee, WI

 

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron Farnier partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron’s growth potential. Metron Farnier has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Join Metron in the mission to transform water technology!

At Metron, we provide cutting-edge solutions to the most critical water challenges. As a leading player in the water technology industry, we operate globally to deliver innovative data insights, coupled with best-in-class hardware solutions to help governments and companies manage water effectively and efficiently. We are seeking passionate, self-starters to join our Customer Excellence team!

Position Overview

The Field Service Technician will play a critical role in our commitment to setting up our customers for success as they begin their journey with Metron.  The Field Service Tech will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion.  We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have attention to detail and take attendance seriously.  The position will travel to customer sites to provide a variety of product support

while contributing to customer satisfaction through improved system performance.  High performing systems and happy customers will lead to good references and more sales orders.  The field service group will serve both the utilities and real estate sales channels.  Metron will supply excellent training and certification in OSHA Confined Space Program.

This position will be located in one of the following areas: Indianapolis, IN; Kansas City, MO or Milwaukee, WI and will travel extensively around the region to complete projects.

Key Responsibilities

• Install and maintain water meters, registers and monitoring equipment at Mobile Home Parks, Commercial buildings, Multi-Family properties and Schools in the Indianapolis area
• Travel to other surrounding cities and states to install and maintain equipment
• Provide customer service to explain our system, products, services and technology
• Update service requests with details of each job
• Maintain inventory of tools and equipment
• Diagnoses and troubleshoot issues in the field
• Analyze water usage data
• Onboard and supervise contract install crew

Qualifications

• Reliable transportation
• High School Diploma or equivalent
• Like to work outdoors
• Ability to work unsupervised
• Ability to lift 50 lbs
• Problem solving and diagnostic skills
• Knowledge of trade specific tools for installations and correct use of equipment
• Strong written and verbal communication skills
• Tech savvy with basic computer Skills (Excel and Word)
• Some travel required– up to 50% (all expenses paid)
• Background and Credit Check

Preferred Experience (not required):

• Construction or Plumbing background
• Water Meter knowledge
• Irrigation system experience
• HVAC training or certification

Benefits and Compensation

• Estimated salary range: $55,000 based on experience + bonus opportunity
• Competitive compensation package with Medical, Dental, Vision plans, 401(k) with company match, catered lunches daily, a pet-friendly environment and paid time off.

Company Culture and Mission

Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Join the Metron team today!

Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below.  Please attach your resume to your application.