Privacy Policy – Metron Farnier, LLC and affiliates
Effective August 4, 2026
As used in this Privacy Policy “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Metron Farnier, LLC., and its affiliates (“Metron”, “we”, “our,” or “us”) intend this Privacy Policy to describe to you as an individual, or if you represent an entity or other organization, that entity or organization (in either case, “you,” or “your”) our policies and practices regarding the Personal Data that we collect, use, and share on behalf of end users (“Users”) of our water consumption measuring devices (“Equipment”), proprietary data monitoring and analytics software and smart water management platform (the “Platform”) accessed through our websites including www.metron-us.com, www.metronfarnier.com, www.metronsubmetering.com, and www.waterscope.us, and any other websites Metron operates (each, a “Website”). This Privacy Policy also applies to Personal Data collected directly through personal interaction and in the normal course of business. Capitalized terms not defined in this Privacy Policy shall have the meanings as defined in the Metron Sensor and Data Services Terms, located at https://metron-us.com/terms/.
Metron reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share Personal Data, we will post those changes in this Privacy Policy with a new effective date. You should review this Privacy Policy periodically to keep up to date on our most current policies and practices. Your continued use of the Platform following posting of changes constitutes your acceptance of those changes.
In some cases, we may act as an agent of the water utility or property manager that supplies you with water with which you have a customer relationship (the “Water Provider”) who has engaged Metron to provide Equipment and/or Platform to you. This Privacy Policy only applies to the “Personal Data” for which Metron determines the purposes and means of processing Personal Data and does not apply to the Personal Data that Metron collects on behalf and at the direction of your Water Provider. This Privacy Policy also does not apply to the non-Personal Data described below that is collected by, used by, disclosed by, or disclosed to your Water Provider. For more information about your Water Provider’s privacy practices please contact your Water Provider directly.
Contact Information
For questions about our privacy practices or to exercise your privacy rights, please contact us at: .
Personal Data We Collect
Personal Data. We collect Personal Data about you both online and offline in various ways when you use our Websites and/or Platform. The Personal Data we collect allows us to offer our Platform in a personalized and meaningful manner. The following are the types of Personal Data we collect:
| Categories | Examples of Personal Data | Processing Purpose |
|---|---|---|
| Individual Identifiers and Demographic Information | A real name, postal address, online identifier, Internet Protocol address, email address, business address, business name, or other similar identifiers such as phone number, zip code. |
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| Commercial Information | Records of water management interactions with the Platform, Equipment, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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| Internet or Network Activity | Browsing history, search history, Bluetooth information, information on an individual’s interaction with a website, application, or advertisement. |
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| Residence Information | Information collected in connection with your home, building, or dwelling, home, building, or dwelling images, water management services received, service requests, and other home, building, or dwelling related information. |
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| Consumption Data | Water usage information from water management system and Equipment, flow measurement, temperature data, and Equipment settings, alerts, and goals. |
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| Inferences Drawn from Personal Data | Inferences regarding water use and behaviors. |
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Personal Data does not include:
- Publicly Available Data: Publicly available information from government records.
- Deidentified Information or Aggregate Information: “Deidentified Information” means information that cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular individual, and for which Metron has implemented technical safeguards and business processes that prohibit reidentification of the individual. “Aggregate Information” means information that relates to a group or category of individuals, from which individual identities have been removed, that is not linked or reasonably linkable to any individual or household, including via a device. Non-personal Deidentified Information and Aggregate Information may be combined into a Consumption Report.
- Excluded Information: Certain Personal Data is excluded from general Personal Data privacy disclosure requirements, such as when we have a good faith belief that disclosure is necessary to: (a) comply with any court order, law, or legal process, including responding to any government or regulatory request, or to prevent fraud or other illegal activities, such as willful attack on our data technology systems, and as necessary to establish or preserve a legal claim or defense; (b) enforce or apply the terms of commercial transactions and other agreements between us, including for billing and collection purposes; and (c) protect the rights, property, privacy or safety of Metron, our customers, Users, or others.
Sources of Personal Data. We obtain the categories of Personal Data listed above on or through our Platform from the following categories of sources:
- Personal Data you give us: We receive the Personal Data you provide to us such as your name, email address, phone number, address, and home profile. Our Platform offers you the opportunity to create a profile and submit questions and comments that may be visible to other Users of the Platform. The information you provide in areas that are visible to other Users of the Platform may be read, collected, and used by others who access them. You can choose not to provide certain information, but that may limit your ability to take full advantage of the Platform.
- Automatically collected information: We receive and store certain types of information from you every time you use the Platform. For example, we may automatically log your browser type, language preference, the date and time of your visit to the Websites, your Internet Protocol (IP) address, and the website you visited before our Websites. In addition, we receive and store information about your use and activity on our Websites and within our Platform. We may also collect Personal Data about Users over time and across different websites, apps, and devices when a User accesses the Platform. Third parties also collect Personal Data this way on our Platform.
- Personal Data from Equipment and/or Platform: We may receive and store water usage information directly from Equipment to create a profile of your water usage (a “Consumption Report”). For example, we may receive and store the times at which your household water use is at its highest or lowest, and may store your settings on certain Equipment such as a smart meter or our Platform.
- Personal Data from your Water Provider: We may receive and store certain Personal Data about you from your Water Provider. For example, your Water Provider may provide us your historic water usage information so that we may present more meaningful information to you and personalize the Platform for you in a meaningful manner.
How We Use Personal Data
We use and disclose your Personal Data only as described in this Privacy Policy or as disclosed to you on our Platform or within our services. For example, we may use your Personal Data:
- To Provide our Platform, Equipment, Websites, or Consumption Reports. This could include fulfilling your requests for Platform access and Consumption Reports. It could also include processing orders or other transactions. For example, if you share your Personal Data to request a price quote or ask a question about our Equipment and/or Platform, we will use that Personal Data to respond to your inquiry. If you provide your Personal Data to order Equipment, Platform access, or Consumption Reports, we will use such information to process your order and payment and facilitate delivery. We may also save your Personal Data to facilitate new product or service orders, or process returns.
- To Improve our Platform, Equipment, and Websites. We use Personal Data to understand and analyze the usage trends and preferences of our Users to make our Platform, Equipment, or Websites better, diagnose technical issues, prevent fraud, and develop new features and functionality.
- To Understand your Interests. We use your Personal Data to personalize your experience with the Equipment and/or Platform, and to deliver information about products and services relevant to your interests.
- To Process your Payment for services and Equipment. We use Personal Data to facilitate payment for Equipment and/or Platform access that you select through our Websites.
- To Respond to your Requests or Questions. We use Personal Data to provide you with support and to respond to your questions about our Equipment and/or Platform or requests for customer support, including to investigate and address your concerns and monitor and improve our responses. This may also include responding to your feedback.
- To Determine your Eligibility and Set Up your Account. We use your Personal Data to verify your identity or determine your eligibility for some of our Platform, Equipment, and promotions. For example, this may include verifying your age, date of birth, and place of residence. If you set up an account through the services on any Website, we will use the registration information you provide in relation to that account creation to create, maintain, customize, and secure your account.
- To Market our Equipment and/or Platform. We provide you with information and promotions about our Equipment and/or Platform. For example, we may use cookies or other online tracking technologies to provide customized advertisements, content, and information; monitor and analyze the effectiveness of marketing activities; and track your entries, submissions, and status in any promotions. These might include third party offers we think you might find interesting. These communications may come in the form of interest-based advertising using information gathered across multiple websites, devices, or other platforms.
- To Secure the Equipment and/or Platform. We use Personal Data to maintain the safety, security, and integrity of our Equipment, Platform, databases, and other technology assets, business, and other users.
- To Communicate with you. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy.
- As Required by Law. We use Personal Data to respond to requests from law enforcement and as required by applicable law, court order, or government investigation.
We may create non-personal deidentified Information or aggregated information from the information we collect, as permitted by law. We may use such non-Personal Data for our own purposes or disclose it in a non-personally identifiable manner to:
- Advertisers and third parties for their marketing and promotional purposes;
- Organizations and government entities that conduct research into water usage or smart water meter technologies;
- Other Users of the services for purposes of comparing water usage to the broader community; or
- Other interested third parties.
Disclosure of Personal Data
In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose Personal Data that we collect, or you provide:
- Service Providers. We may share your Personal Data with third parties who perform services on our behalf that are necessary for the orderly installation or operation of the Equipment and/or Platform. Among other things service providers may help us perform website hosting, maintenance services, database management, web analytics, app analytics, billing, payment processing, fraud protection, credit risk reduction, marketing, or any other use set out in this Privacy Policy. Access to your Personal Data by these service providers is limited to the information reasonably necessary for the service provider to perform its limited function. We require our service providers to keep the Personal Data that they are provided with confidential and to comply with all applicable laws.
- Water Providers or Marketing Partners. To your Water Provider for their own purposes, which may include marketing purposes, and subject to their privacy policy and practices. This may include when we jointly offer events, promotions, or any other product or service offerings with Water Providers or Marketing Partners. The Personal Data that you submit through an event, promotion, or other product or service offering may be combined and transmitted with the information related to your account. Water Providers or Marketing Partners may collect information directly from you, which may be combined with Personal Data disclosed by us. If you decide to request, enter into, or participate in an event, promotion, or other product or service offering that is offered by us and identified as a joint effort with a Water Provider or Marketing Partner, the information that you provide may be shared with us and with that identified Water Provider or Partner. (As used here, “partner” refers only to a cooperative business relationship and not a partnership in any legal sense.)
- Related Companies. We may share your Personal Data with affiliates (that is, entities that are controlled by or are under common control with us).
- M&A Transactions. If we sell all or part of our business or make a sale or transfer of assets or we are otherwise involved in a merger or business transfer, we may transfer your Personal Data to a third party as part of that transaction, including at the negotiation stage.
- Legal Compliance. When we have a good faith belief that disclosure is necessary to: (a) comply with any court order, law, or legal process, including responding to any government or regulatory request, or to prevent fraud or other illegal activities, such as willful attack on our data technology systems, and as necessary to establish or preserve a legal claim or defense; (b) enforce or apply the terms of commercial transactions and other agreements between us, including for billing and collection purposes; and (c) protect the rights, property, privacy or safety of Metron, our customers, Users, or others.
- Consent. Any other disclosures will be with your express consent.
Children
The Websites are not intended for children under 16 years of age. We do not knowingly collect, use, share or sell Personal Data from children under 16. If a parent or legal guardian learns that a child provided us with Personal Data without their consent, please contact us and we will make commercially reasonable attempts to delete that Personal Data.
Data Security
We have implemented reasonable measures designed to secure your Personal Data against unauthorized access or acquisition. These measures include technology provided by our service providers to encrypt and protect transaction data, and password-controlled access to the Platform or certain parts of our Websites. You are responsible for keeping your password confidential and secure. You should not share your password with anyone.
Unfortunately, the transmission of data via the Internet is not completely secure. No one can guarantee the security of your Personal Data transmitted to our Platform or Websites, including us. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform or Websites.
Your Choices
You can make the following choices regarding your Personal Data:
- Access to your Personal Data. You may request access to your Personal Data by contacting us as described below. We will grant you reasonable access to the Personal Data that we have about you as required by law.
- Changes to your Personal Data. We rely on you to update and correct the Personal Data contained in your account. Note that we may keep historical information in our backup files as permitted by law. If our Platform or Website does not permit you to update or correct certain Personal Data, please contact us as described below.
- Deletion of your Personal Data. Typically, we retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your Personal Data by contacting us as described below. We will grant a request to delete Personal Data as required by law, but you should note that in many situations we must keep your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. Except as provided above, we will delete, aggregate, or de-identify all of your Personal Data as described in this subsection within the timeframes required by law.
Opting Out
You may choose to opt out of whether your Personal Data (i) may be disclosed to a third party or (ii) used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized, specifically including:
- Promotional E-mails. You may choose to provide us with your e-mail address for the purpose of allowing us to send newsletters, surveys, offers, and other promotional materials related to our Platform, as well as targeted offers from third parties. You may stop receiving promotional e-mails by clicking the “unsubscribe” links in the e-mails or by contacting us as described below. If you decide not to receive promotional e-mails, we may still send you service-related communications, such as those about your account, to fulfill orders for Equipment and/or Platform you have requested, or deliver notifications directly to you through the Platform.
- Behavioral-Based Advertising. We participate in behavioral-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our Platform so that we can provide advertising about Equipment and/or Platform tailored to your interest. That advertising may appear either on our Platform, or on other websites. If you wish to limit third parties’ collection of information about your use of our Platform, you can opt-out of such at the Digital Advertising Alliance in the US.
- Do-Not-Track. Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based upon whether such a signal is broadcast.
PLEASE NOTE THAT OPTING-OUT OF BEHAVIORAL ADVERTISING DOES NOT MEAN THAT YOU WILL NOT RECEIVE ADVERTISING WHILE USING THE PLATFORM. IT WILL, HOWEVER, EXCLUDE YOU FROM INTEREST-BASED ADVERTISING CONDUCTED THROUGH PARTICIPATING NETWORKS, AS PROVIDED BY THEIR POLICIES AND CHOICE MECHANISMS.
Exercising Your Privacy Rights
To exercise your rights described in this section, you may submit your request to us by contacting us using the contact information listed below.
Metron Farnier, LLC335 Centennial Pkwy, Ste C
Louisville, CO 80027
+1 303-449-8833
When exercising the rights or options described in this Privacy Policy, the following guidelines apply:
- No Fee Usually Required. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.
- What We May Need from you. When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure we do not disclose Personal Data to any person who is not entitled to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
- Time to Respond. We try to respond to all legitimate requests within 45 days of your request. Occasionally it may take us longer than 45 days to respond, for instance if your request is particularly complex or you have made a number of requests. In this case, we will notify you of the delay, and may continue to update you regarding the progress of our response.
- No Discrimination. You will not be subject to discrimination as a result of exercising the rights described herein. In some cases, when you exercise one of your rights, we will be unable to comply with the request due to legal obligations or otherwise, or we will be unable to provide you certain Platform or Website access. These responses are not discrimination and our reasons for declining your request or ceasing services or providing Equipment will be provided at that time.
- Authorized Agent. You may designate an authorized agent to make a request on your behalf by providing us with notice of your authorization and copies of a current and valid identification for both the requester and the authorized agent.
- Third Party Services. Our Websites may provide links to other third-party websites and services which are outside our control and not covered by this Privacy Policy. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to review the privacy statements posted on these (and all) websites you visit.
EU-UK-Swiss Data Privacy Framework (DPF)
Metron complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.
Metron has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of Personal Data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Metron has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. Metron remains responsible for any of your Personal Data that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Disclosing Personal Data” section of this Privacy Statement.
If there is any conflict between the terms in this Privacy Statement and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, for residents of the EU, UK, and/or Switzerland, those Principles shall govern.
To learn more about the Data Privacy Framework program, and to view Metron’s certification, please visit https://www.dataprivacyframework.gov/.
EU-U.S. DPF, UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF PRIVACY RIGHTS
This Section provides additional information and provisions that apply specifically to the above-listed privacy rights. If you are located in any of those locations this section will control over any conflicting terms in the remainder of the Privacy Policy
When we process your Personal Data under the privacy laws listed in the above heading, either (i) we have received your express opt in consent, (ii) the processing is necessary for performance of a contract, (iii) the processing is necessary for a legal obligation, (iv) the processing is necessary to protect your interests, (v) the processing is necessary for a task carried out in the public interest, or (vi) if we or a third party have a legitimate interest that is not overridden by your interests or fundamental rights.
In addition to the options listed in the “Opting Out” section above, if you have provided your consent for us to process your Personal Data, you may withdraw that consent at any time at no additional cost by emailing us at: .
Lodging a DPF Complaint
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Metron commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
You also have a right to lodge a complaint with a competent supervisory authority situated in the country of your habitual residence, place of work, or place of alleged infringement. You can find the relevant supervisory authority name and contact details for the EU at the European Data Protection Board, the UK at https://ico.org.uk/make-a-complaint/, and Switzerland at https://www.edoeb.admin.ch/en.
Binding Arbitration
We are also obligated to arbitrate claims and follow the terms as set forth in Annex I of the DPF Principles, provided that you have invoked binding arbitration by delivering notice to us and following the procedures and subject to conditions set forth in Annex I of the Principles.
The U.S. Federal Trade Commission has jurisdiction over Metron’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
IF YOU ARE A RESIDENT OF CALIFORNIA, COLORADO, CONNECTICUT, OREGON, TEXAS, UTAH, OR VIRGINIA (OR A RESIDENT OF ANOTHER STATE WITH AN APPLICABLE CONSUMER DATA PRIVACY STATUTE) PLEASE SEE THE “YOUR STATE PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL INFORMATION THAT APPLIES TO YOU.
California Residents – Privacy Rights
Colorado Residents – Privacy Rights
Connecticut Residents – Privacy Rights
Oregon Residents – Privacy Rights
Texas Residents – Privacy Rights
| Right | Description |
|---|---|
| Right to Know | Subject to certain exceptions, you have the right to confirm whether we are processing your Personal Data and to access the Personal Data. |
| Right to Correct | Subject to certain exceptions, you have the right to request that we correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data. |
| Right to Delete | Subject to certain exceptions, you have a right to request that we delete the Personal Data you have provided to us or that we have obtained about you. |
| Right to Data Portability | Subject to certain exceptions, you may request a copy of the Personal Data you previously provided to us in a portable and, to the extent technically feasible, readily usable format. |
| Right to Opt-Out | Subject to certain exceptions, you have the right to opt-out of the processing of your Personal Data for targeted advertising, the sale of Personal Data, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning you. In addition to the other methods available to submit a request to exercise a Privacy Right, you may make a request to opt out by emailing . |
| Who may exercise your Privacy Rights? | You or a person that you authorized to act on your behalf may make a privacy rights request concerning your Personal Data. If you are a parent or legal guardian, you may make a privacy rights request on behalf of your child. |
| Right to Appeal | If we deny your request, you have the right to appeal. To do so, email us at within 60 days of your receipt of our denial. We will acknowledge your appeal when we receive it. Within 45 days of receiving your request, we will inform you in writing of any action taken or not taken in response to your request, including a written explanation of the reasons for our decision. If you disagree, you may submit an appeal to the Texas Attorney General’s office online or by calling the Consumer Protection Hotline at 1-800-621-0508. |
Utah Residents – Privacy Rights
Virginia Residents – Privacy Rights
Canadian Privacy Rights
Under Canadian privacy laws you have certain rights to access and correct Personal Data, subject to identity verification requirements and certain exceptions.
| Right | Description |
|---|---|
| Right to Access | You have the right to confirm that we hold Personal Data about you, receive an explanation about how we use your Personal Data, and obtain access to your Personal Data. |
| Right to Rectification | You have a right to examine and challenge the accuracy and completeness of your Personal Data, and have your Personal Data amended where appropriate. |
| Right to Withdraw your Consent | You have the right to withdraw your consent to processing your Personal Data at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our services to you, we will notify you. |
| Right to Complain to a Data Protection Authority | You also have the right to lodge a complaint regarding the processing of your Personal Data with the applicable data protection authority. Please contact your local data protection authority for more information. |
Additional Terms Applicable to Quebec Residents Only
If you are a resident of Quebec, Quebec law provides you with additional rights regarding the use of your Personal Data, subject to identity verification requirements and certain exceptions.
| Right | Description |
|---|---|
| Right to Restriction of Processing | You have a right to direct us to cease disseminating your Personal Data or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order. |
| Right to Request Deletion | You have a right to request that we delete Personal Data we collected from you. We will comply with your requests, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law. |
| Right to Portability | You may request copies of the Personal Data you have provided to us. Where possible, we will deliver the copy of your Personal Data to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Data to another business. |
| Translations | This Privacy Statement may be provided in several languages. In the event of conflict or inconsistency, the English language version of this Privacy Statement controls, unless otherwise required by applicable law. En cas de conflit ou d’incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l’exige. |
Data Transfers and Consent to Processing Outside of Canada or Quebec
We are based in the United States. We may transfer your Personal Data to the United States in connection with the operation of our business.
To assist us in meeting our operational and legal obligations, we may also transfer or make your Personal Data accessible to one of our service providers located either in Canada (both in and out of Quebec) or throughout the world.
When we transfer your Personal Data outside of Canada, your Personal Data may be available to government officials in the United States or other countries. These countries have privacy laws that differ from Canadian privacy laws.
