Metron Limited Warranties

Warranty

Metron Farnier, LLC (“Metron”) provides the limited warranties described in this document only to the original purchaser of Metron products directly from Metron or from an authorized Metron distributor (“Client”).

Metron warrants its products from the date of shipment for the length of time shown below (the “Warranty Period”) to (i) function in accordance with Metron’s published specifications and functionality (which Metron may change from time to time to keep current), (ii) be free from defects in material and workmanship and (iii) to the best of Metron’s knowledge, to be in compliance with all applicable laws, rules and regulations. To make a warranty claim, Client must notify Metron in writing (including email), obtain a Return Material Authorization (RMA), and return the nonconforming product to a Metron service center. Upon inspection and confirmation of the warranty claim, Metron will either repair, replace the nonconforming product or credit the customer at no cost to Client (except Client’s shipping cost to return the products to Metron). Metron’s standard warranty for any products shown below is twelve months from date of shipment.

Warranty Exclusions

THE WARRANTIES AND REMEDIES ARE EXCLUSIVE TO THE ORIGINAL PURCHASER AND ARE NOT TRANSFERRABLE. OTHER THAN METRON’S EXPRESS WARRANTIES DESCRIBED IN THIS DOCUMENT, METRON MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. METRON MAY REDUCE THE WARRANTY PERIOD FOR SPECIFIC PRODUCTS IN AREAS OF HIGH RISK. (Contact your Metron representative for specifications on areas of high risk.)

Metron’s warranties shall not apply (a) to products exposed to conditions outside the normal working conditions of a typical water distribution system including, but not limited to, extreme weather (such as freezing) or unusually harsh or uncommon installation environments; (b) if the products are operated outside of Metron’s operating environment specifications; (c) to damage caused by circumstances beyond Metron’s control including, but not limited to acts of God, vandalism, negligence, misuse or misapplication, product tampering/alteration, careless or improper handling/installation/repair, excessive operating conditions (pressure or flow) outside the product specifications, foreign particles in the water or aggressive/poor water quality conditions; (d) if Client self-installed or altered the product in a manner not approved by Metron in writing in advance or (e) if Client improperly repaired the product. In addition, Metron makes no warranty that the products will operate in an uninterrupted or error-free fashion at all times. Metron has no control over the performance, reliability, or availability of cellular or Internet communications.

Warranty Liability Limitation

METRON’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE WARRANTIES (“CLAIMS”) SHALL BE LIMITED TO DIRECT DAMAGES. METRON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR CONTINGENT DAMAGES INCLUDING WITHOUT LIMITATION, ANY REVENUE OR PROFITS LOST BY CLIENT OR ITS AFFILIATES FROM ANY END USER(S), (EVEN IF THEY ATTEMPT TO CATEGORIZE LOST REVENUE OR PROFITS AS DIRECT DAMAGES) OR DAMAGES RESULTING FROM DELAY OR LOSS OF USE OF THE METRON PRODUCT(S) OR RESULTING FROM MISCALCULATION OF WATER USAGE OR THE COSTS OF FIELD LABOR FOR AUDITING OR REPLACEMENT. METRON’S TOTAL LIABILITY FOR DIRECT DAMAGES CLAIMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY CUSTOMER TO METRON FOR THE PRODUCT GIVING RISE TO THE CLAIM, REGARDLESS OF WHETHER THE CLAIM IS IN TORT, NEGLIGENCE, STRICT LIABILITY, CONTRACT, STATUTE OR OTHERWISE AND EVEN IF THE DAMAGES WERE NOT FORESEEABLE.
 

Metron’s Express Product Warranties

Spectrum™ Jet Meters (formerly Spectrum meters)

Performance Guarantee (Based on AWWA Standard C712).

Metron warrants the Spectrum Jet meter components for the applicable period or registration listed below, whichever occurs first.

In addition, Metron warrants the meter body against failure for twenty (20) years.

Residential Spectrum Jet single-jet meters

Meter Size	Model	Meter Warranty
5/8″	Spectrum Jet 25D / 25DB	10 Yrs or 1,500,000 gallons
5/8″x3/4″	Spectrum Jet 30D / 30DB	10 Yrs or 2,000,000 gallons
3/4″	Spectrum Jet S30DL	10 Yrs or 2,000,000 gallons
1″	Spectrum Jet 50DL / 50DLC	10 Yrs or 3,000,000 gallons

 

Small commercial Spectrum Jet single-jet meters

Meter Size	Model	Meter Warranty
1.5″	Spectrum Jet 88DL / 88DLT	5 Yrs or 5,000,000 gallons
2″	Spectrum Jet 130D	5 Yrs or 7,500,000 gallons

 

Large commercial Spectrum Jet single-jet meters

Meter Size	Model	Meter Warranty
3″	Spectrum Jet 175D	5 years
3″	Spectrum Jet 500D	5 years
4″	Spectrum Jet 500D	5 years
4″	Spectrum Jet 1000D	5 years
6″	Spectrum Jet 1000D	5 years

 

Spectrum PD 5/8” x 3/4″ positive displacement residential meter (formerly Altair meter)

Performance Guarantee (Based on AWWA Standard C710).

Metron warrants the residential Spectrum PD meter components for ten (10) years or 2,000,000 gallons, whichever occurs first.

In addition, Metron warrants the meter body against failure for twenty (20) years.

 

Spectrum Wave 5/8” x 3/4″ ultrasonic residential meters (formerly Astria meter)

Performance Guarantee (Based on AWWA Standard C715)

Metron warrants the residential Spectrum Wave meter components for ten (10) years or 2,000,000 gallons, whichever occurs first.

Materials & Workmanship

From the date of original shipment from Metron or an authorized distributor of Metron, this Warranty covers the residential Spectrum Wave meters from defects in materials and workmanship (separate from the battery) as follows:

Manufacturer’s Defects:         Twenty (20) years after shipment, as follows:

Metron will repair or replace, at its discretion, a non-performing Product at no cost during the first ten (10) years of the warranty and at prorated price discounts during the last ten (10) years of the warranty. Metron will apply these prorated price discounts to the Product list prices in effect at the time of Product return and according to the following prorated price discount schedule:

The warranty does not include the communication via the embedded radio. The Spectrum Wave meter with embedded radio capabilities is running a firmware able to adapt the usage of radio to the level of power in battery, a first threshold will decrease the frequency of emission, a second one will stop it in order to dedicate power supply to metrology.

 

Spectrum Enduro 2800D & 3600D water meters (formerly Enduro meters)

Performance Guarantee (Based on AWWA Standard C701)

Metron warrants that new industrial Spectrum Enduro 6” 2800D and 8” 3600D meters from the date of original shipment for five (5) years.

 

Spectrum Hydrant 3” hydrant water meters (formerly Voyager meters) 

Performance Guarantee (Based on AWWA Manual M-6 Chapter 5 Table 5.3)

Metron warrants that new Spectrum Hydrant meter (listed below) from the date of original shipment for a period of one (1) year.

Warranty Exclusion

Warranty coverage does not include physical damage to the hydrant meters due to misuse or negligent handling.

 

Prism LTE Electronic Register (formerly Innov8-VN LTE register)

Metron warrants the Prism LTE register for twenty (20) years as shown below.

Warranty Period (years)	Replacement Credit (% of current list price)
0-10	100%
11-13	40%
14-16	30%
17-18	20%
19-20	10%

 

Warranty Exclusions

• Cabled Outputs. The Prism register is available with encoder and pulse output options which apply additional and unspecified loads on the batteries. For these register options, the Prism’s Warranty Period is limited to five (5) years from the original date of shipment.
• High Risk Areas. Please contact your Metron representative to confirm whether your intended installation is in a high-risk area which will reduce the standard Warranty Period and for availability and cost of a High Risk Premium Warranty Extension.
• Cellular/Internet Service. Metron has no control over the performance, reliability, availability or security of cellular or Internet service.

 

Prism R LTE Electronic Remote (formerly Innov8-VNr)

Metron warrants the current (single battery) Prism R LTE Electronic Remote for fifteen (15) years as shown below.

Warranty Period (years)	Replacement Credit (% of current list price)
0-5	100%
6-7	40%
8-9	30%
10	20%

 

Warranty Exclusions

• Cabled Outputs. The Prism R register is available with encoder and pulse output options which apply additional and unspecified loads on the batteries. For these register options, the Prism R’s Warranty Period is limited to five (5) years from the original date of shipment.
• High Risk Areas. Please contact your Metron representative to confirm whether your intended installation is in a high-risk area which will reduce the standard Warranty Period and for availability and cost of a High Risk Premium Warranty Extension.
• Cellular/Internet Service. Metron has no control over the performance, reliability, availability or security of cellular or Internet service.

Prism EXT Monitors (formerly WaterSignal®-VN)

Metron warrants the Prism EXT monitor for a period of seven (7) years.

Warranty Exclusions

• Cabled Outputs. The Prism EXT Monitor is available with encoder and pulse output options which apply additional and unspecified loads on the batteries. For these register options, the Prism EXT Monitor’s Warranty Period is limited to five (5) years from the original date of shipment.
• High Risk Areas. Please contact your Metron representative to confirm whether your intended installation is in a high-risk area which will reduce the standard Warranty Period and for availability and cost of a High Risk Premium Warranty Extension.
• Cellular/Internet Service. Metron has no control over the performance, reliability, availability or security of cellular or Internet service.